DB connectivity issues

Incident Report for Panoply

Resolved

This incident has been resolved.

Posted Sep 04, 2018 - 10:21 UTC

Monitoring

A fix has been deployed and we're monitoring

Posted Sep 04, 2018 - 09:56 UTC

Identified

We believe we have identified the issue which was causing connectivity problems.
We've applied a temporary workaround to make service more available while we prepare a more permanent fix to prevent the issue from occurring again.

Posted Sep 04, 2018 - 09:20 UTC

Investigating

We are investigating a db connectivity issues which is affecting some customers.
We are sorry for any inconvenience and will update when we have more information

Posted Sep 04, 2018 - 09:01 UTC

This incident affected: Database Connectivity.